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“This integrated BlackBerry solution has worked out better than we ever could have imagined. We’ve been able to do things we’d never even thought of a couple years ago.”Carl Clappison Chief Financial Officer, McIntyre Group Office Services Inc
McIntyre Group deployed more than 80 BlackBerry smartphones to employees and worked with Soluteo to develop the "Field Force Automation" app. The app has integrated the company’s previously disconnected processes into one database.
The team lead at the job site now has the work order assigned directly to their BlackBerry smartphone. Each worker can sign in by tapping a NFC key fob with the team leader’s BlackBerry smartphone, which automatically triggers a time stamp that tracks all job-related costs.
The app also connects the project lead to the account manager and customer and allows the lead to use the BlackBerry smartphone's camera to document progress and, if necessary, unanticipated site conditions. Once the day is complete the project lead can immediately file a completion report that is uploaded to the server, where the account manager can complete an invoice and email it to the customer.