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Troubleshooting

Knowledge Base Support

See the latest Knowledge Base articles for the PRIV and BlackBerry apps for Android™.

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Visit the BlackBerry Knowledge Base to view more articles.

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Reload Your Device Software

To view troubleshooting steps for reloading your device software click here.


For support with apps downloaded from Google Play

For support with apps downloaded from Google Play

click here.

To view the current status for popular Google apps click here.


Still having difficulty?

1-year technical support included

Get help from the experts at BlackBerry, with 24x7 support included for one year after the purchase of your PRIV

US/CAN – 1-866-533-8067

UK – 0800 141 3330

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