BlackBerry 10
Device Switch

Transferring content to your
new BlackBerry 10 device

BlackBerry OS Versions 5.0 to 7.1

You can use the Device Switch app to switch from a device running the BlackBerry OS (version 5.0 to 7.1) to a device running the BlackBerry 10 OS. Learn what you can transfer using the Device Switch app, how to use the app, and what you should do after the app transfers your data.

The Device Switch app is supported by Media Mushroom. For questions or more info, visit www.deviceswitch.com or contact Media Mushroom at support@deviceswitch.com.

Another way to switch devices is to use BlackBerry Link and a computer. For more information about using BlackBerry Link, click the BlackBerry Link tab at the top of the screen.

Data transferred

The following types of data can be transferred when you use the Device Switch app:

  • Contacts info
  • Calendar info
  • Email accounts (If your new device is running BlackBerry 10 OS version 10.3.1 or later, the Device Switch app is designed to detect existing accounts on your device. You must enter the passwords for each account.)
  • Documents
  • Pictures saved to the storage space on your device
  • Videos (non-DRM)
  • Music (non-DRM)
  • Notes
  • Data saved to a media card

If you switch your media card to your new device, you can transfer the data that is saved on the media card.

Data not transferred using the Device Switch app

The following types of data aren't transferred when you use the Device Switch app:

  • Social networking accounts (You can add these accounts to your new device.)
  • SMS text messages and MMS messages
  • Applications that you downloaded from the BlackBerry World storefront (You can reinstall these apps after you switch devices.)
  • Data, such as organizer data, that is wirelessly backed up or synced with a web-based email account (To transfer data associated with a web-based email account, add the account to your new device.)
  • DRM videos
  • DRM music
  • Password Keeper data (You can download the Password Keeper app from the BlackBerry World storefront.)
  • Autotext and word substitution records
  • Saved settings, such as Bluetooth pairings or Wi-Fi settings
  • Phone call history
  • Browser bookmarks
  • PIN messages
About SIM cards

BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get a new SIM card for your new device.

 

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Before you use the Device Switch app

Before you use the Device Switch app, do the following:

  • Turn on your new BlackBerry device and complete the initial setup.
  • Connect both devices to the same Wi-Fi network. The network should be a personal network or a network that supports multicast for device discovery.
  • Make sure both of your BlackBerry 10 devices are running BlackBerry 10 OS version 10.2.1 or higher. To update your device software, tap Settings > Software Updates > Check for Updates.
  • Download and install the Device Switch app on your previous device and on your new device. To find the Device Switch app, on your device, visit the BlackBerry World storefront or www.deviceswitch.com.
  • Turn off Data Encryption on your previous device: 
  1. On the home screen of your previous device, click the Options icon.
  2. Click Security > Encryption.
  3. Clear the Encrypt checkbox.

Transfer data using the Device Switch app

You can use the Device Switch app to transfer data from a BlackBerry 10 device to your new BlackBerry 10 device.

Before you begin, complete the tasks in Before you use the Device Switch app.

  1. On your previous device and on your new device, open the Device Switch app.
  2. Complete the instructions on the screen.

If you transfer a large amount of data, it might take some time to finish transferring the data to your new device. Only data saved in your device storage space is transferred. Data that is saved on your media card or wirelessly backed up or synced with a web-based account isn't transferred to your new device. To transfer data associated with a web-based account, add the account to your new device.

If you experience problems transferring your data, contact support@deviceswitch.com.

After you use the Device Switch app

Add email and social networking accounts to your new device
  1. On the home screen, swipe down from the top of the screen.
  2. Tap Settings > Accounts.
  3. If necessary, tap Add Account icon.
  4. On the Add Account screen, tap a type of account.
  5. Enter your account information.
  6. If necessary, change any of the sync settings.
  7. Tap Done.
Add a work account supported by BES10 or BES12

If your organization uses BES10 or BES12, you can add your work account to your device and take advantage of features such as BlackBerry Balance. If your organization uses BES5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.

Make sure you know the following from your administrator:

  • Your username
  • Your enterprise activation password
  • Server name
  1. On the Add Account screen, tap Advanced > Work Account.
  2. Enter the username, activation password, and server address for your account.
  3. Tap Done.
Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:
 

  • Your username
  • Your work network password
  • Server address

When you add an email account that is supported by Microsoft Exchange ActiveSync, the messages, calendar events, contacts, tasks, and notes that are associated with the account are synced with your BlackBerry device.
 

  1. On the Add Account screen, tap Advanced > Microsoft Exchange ActiveSync.
  2. Enter the username, email address, network password, and server address for the account.
  • To turn off push email, turn off the Push switch.
  • To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
  • To use your organization's VPN, turn on the Use VPN switch.
  • To select how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
  1. Tap Next.
Delete the data on your previous device

After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous device running the BlackBerry OS (version 5.0 to 7.1). A security wipe is designed to permanently delete your data so that it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.you have turned on data encryption. The process for deleting your device data can take up to an hour to complete. You can’t stop the process after you start it. If you reset your device, the process restarts after the device restarts.

  1. On the home screen of your previous device, click the Options icon.
  2. Click Security or Security Options.
  3. Click Security Wipe.
  4. Select the items that you want to delete.
  5. Type blackberry.
  6. Tap Wipe Data or Wipe.

When the security wipe is completed, your device turns off automatically. To turn on your device, press the Power/Lock key.

Find apps for your new device

You can download and buy apps using the BlackBerry World storefront app or the Amazon Appstore app. Both apps are included on your BlackBerry 10 device. For more information about BlackBerry World and Amazon Appstore, search the Help app on your device.

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