Enterprise Software

  • BlackBerry Business Cloud Services

    End-of-Life Notice

    Mar 14, 2016

    Introduction

    As part of our on-going software lifecycle management process we wish to inform you that BlackBerry Limited and/or its affiliates announce the discontinuance of BlackBerry Business Cloud Services.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the BlackBerry Business Cloud Services only.

    Recommended Customer Actions

    Recommend performing a security wipe on BlackBerry OS devices after the service ceases operations. Visit support.blackberry.com/kb to read knowledge base article 000014058 for steps to complete this task. 

    End-of-Life Phase Dates & Definitions

    Notification Date – March 14, 2016
    End of Sales – May 18, 2016
    End of Life / End of Support - Aug 26, 2016

    For More Information

    Contact your BlackBerry sales representative
    Should you have any questions about this end of availability notification, or for assistance in understanding the options available to you, please contact your BlackBerry sales representative, or visit blackberry.com/bes12 for a free trial of BES12 Cloud. To learn about other mobility management solutions for your enterprise from BlackBerry, please visit blackberry.com/enterprise.

    In order to make it easier for you to transition to one of our newest smartphones, including the Android Powered BlackBerry PRIV, contact our Smartphone Business Sales team. We provide direct sales support as well as volume purchase pricing advantages to businesses of all sizes interested in deploying BlackBerry smartphones. Contact us today at www.blackberry.com/directsales.

  • BlackBerry Enterprise Service 10

    End-of-Life Notice

    Jan 26, 2016

    Introduction

    BlackBerry Enterprise Service 10 (BES10) product will be reaching end of life / support on June 30, 2017.  While you may continue to use the product past the end of support stage, product will no longer be supported by BlackBerry, which means no software patches, security fixes or workarounds will be generated to resolve any product issues.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the BlackBerry Enterprise Service 10 (BES10) product only.

    Recommended Customer Actions

    We strongly suggest that you upgrade to the BES12 product, which is the core of the new BlackBerry EMM Software Platform. BES12 provides you with the cross-platform OS support (iOS, AfW, KNOX, W10, OS-X, BB10, BBOS), numerous activation types (BYOD, COPE, COBO, etc.), comprehensive mobile application management, and effective unified IT management experience. 

    BES12 has been recognized as a leader in EMM suites by Gartner’s 2016 Magic Quadrant Report. You can read more about it on BlackBerry’s blog.

    If you are an existing support customer, you are eligible for a free upgrade to BES12 through Software Assurance, for more information please refer to this page. For additional technical information on migration from BES10 to BES12, please visit here.

    For all other questions please contact your sales representative.

    End-of-Life Phase Dates & Definitions

    Notification Date – January 26, 2016
    End of Sales – June 30, 2017 – End date for Software maintenance releases.  Reported issues will not be investigated or resolved.
    End of Life / End of Support - June 30, 2017 – The product is not supported.

    For More Information

    Please contact your sales representative if you require more information.

  • Good Mobile Service Manager

    End-of-Life Notice

    May 2, 2016

    Introduction

    As part of our on-going software lifecycle management process we wish to inform you that BlackBerry Limited and/or its affiliates announce the discontinuance of Good Mobile Service Management (Good MSM). BlackBerry is transitioning from an in-house to a partner based strategy for providing monitoring solutions.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the Good Mobile Service Manager (Good MSM) solution only.

    Recommended Customer Actions

    • Good MSM customers can continue to use Good MSM and receive support from BlackBerry until the End of Support/End of Life date (Feb 28, 2018)
    • Existing active Good MSM customers1 can purchase additional Good MSM licenses or renew existing subscriptions/maintenance via standalone Good MSM SKUs, until the End of Sale date (Feb 28, 2017).

     

    End-of-Life Phase Dates & Definitions

    Notification Date – May 2, 2016
    End of Sales – Feb 28, 2017
    End of Life / End of Support - Feb 28, 2017

    For More Information

    Contact your BlackBerry sales representative
    Should you have any questions about this Good MSM end-of-life notification, or for assistance to understand or obtain the options available to you, please contact your BlackBerry sales representative.

  • Good for Enterprise

    End-of-Life Notice

    June 27, 2016

    Introduction

    In order to facilitate your long-term technology planning and ensure an orderly transition of your user base, we would like to provide advanced notification of the planned End of Life of Good for Enterprise and its replacement with Good Work.

    Enterprise Products/Services Affected by this Announcement

    All versions of Good for Enterprise.

    Recommended Customer Actions

    It is strongly recommended that customers begin planning for a transition to Good Work. Good Work represents a significant improvement over Good for Enterprise in terms of end user productivity, increased scalability, ease of administration and potential to reduce server costs. Built on the Good Dynamics platform, Good Work integrates with a wide ecosystem of Good-secured applications as well as other BlackBerry products such as BES12.

    In addition to the benefits above, Good Work also includes:

    • Rich email creation, customized notifications, smart folders, and support for wearables
    • Personalized calendar with attendance tracking and GAL photo integration
    • Quick actions for composing emails, creating meetings, or adding contacts
    • Full Microsoft Office mobile document editing 

     

    See Good Work in action, and learn more about your upgrade options today.

    End-of-Life Phase Dates & Definitions

    Notification Date – June 27, 2016
    End of Sales – August 31, 2016 – GFE is no longer available for purchase.
    End of Life / End of Support - August 31, 2017 – The product is no longer supported.

    For More Information

    BlackBerry Professional Services offer a comprehensive portfolio to deliver expertise and a trusted methodology for the design, implementation and deployment of the BlackBerry software platform. A wide range of options is available to fit specific customer requirements, regardless of industry, organizational structure, or size. Jumpstart packages are complete implementation programs, available for your transition to Good Work, and for all Good Secure EMM Suites. Quickstart packages are an option that’s tailored to the needs of small- to medium-sized customers.

    Additionally, to enable BlackBerry customers to plan a thorough, smooth transition from Good for Enterprise to Good Work, BlackBerry has introduced a customer specific Transition Planning Workshop.

    For more details, please contact your BlackBerry Account Manager or get in touch with the BlackBerry Sales team.

  • Secure Work Space

    End-of-Life Notice

    Jan 26, 2016

    Introduction

    As a result of the acquisition of Good Technology and BlackBerry’s commitment to offering customers the best-in-class and most complete secure mobile solution across all platforms, the BlackBerry Secure Work Space (SWS) solution is now in limited maintenance mode, and end-of-life/support is scheduled for Dec 31, 2016. 

    During the limited maintenance mode, updates to Secure Work Space will be limited to bug fixes and compatibility updates with iOS9 and Android M.  Please note that Secure Work Space will not be updated to support iOS10 and Android N.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the BlackBerry Secure Work Space (SWS) solution only.

    Recommended Customer Actions

    BlackBerry strongly encourages SWS customers to leverage either of the two options outlined below to transition from SWS before the releases of iOS10 and Android N.

    Good Secure EMM Suites

    BlackBerry’s new, unified secure mobility platform, the Good Secure EMM Suites, are now available for purchase and offer access to features from both BES12 & Good.   Further details are available in the BlackBerry website.


    The Good Secure Collaboration Suite (GSCS) is the mid-tier Suite and the most affordable of BlackBerry’s new product offerings that include the necessary features to fulfill the functionality currently provided by SWS. The comparable features in GSCS are more comprehensive and more flexible than SWS.


    Until May 31, 2016, BlackBerry is offering a promotion which provides significant discounts to our pricing of licenses of the Good Secure Collaboration Suite for existing SWS customers. Please engage a BlackBerry sales representative to pursue this option further.  

    Good Secure SWS Grants

    If the additional value provided by the Good Secure Collaboration Suite is not desired, BlackBerry is offering free conversion from BlackBerry SWS licenses to like-for-like Good Secure SWS Grant licenses. The Good Secure SWS Grant is only available to customers with active SWS subscription licenses or  active support for SWS Perpetual licenses. The free of charge, Good Secure SWS Grant provides access to the following alternative solutions:

     

    Important Considerations

    • Architecture – Converting BlackBerry SWS licenses to Good architecture may require the customer to operate additional server hardware.
    • Timing – Most customers will require time to convert BlackBerry SWS functionality to Good functionality. BlackBerry recommends that customers commence conversion planning as soon as possible.

     

    1Good Work requires deployment of Good Dynamics infrastructure
    2Samsung Knox only available to customers with subscription Secure Work Space licenses
    3BlackBerry Secure Gateway functionality is currently only compatible with iOS9 and Microsoft Exchange and requires BES12.4

    End-of-Life Phase Dates & Definitions

    Notification Date – January 26, 2016
    End of Sales – March 26, 2016 – Sales to Pre-Existing Customers Only
    End of Life / End of Support - December 31, 2016 – The product is no longer supported by BlackBerry

    For More Information

    BlackBerry Professional Services
    BlackBerry Professional Services Programs are available to help customers effectively deploy our licensed software including the aforementioned Good Secure Collaboration Suite software and Good Secure SWS Grant software.

    Contact your BlackBerry sales representative
    Should you have any questions about this Secure Work Space end-of-life notification, or for assistance to understand or obtain the options available to you, please contact your BlackBerry sales representative.

Software and Tablets

  • Yahoo Messenger

    Yahoo Messenger

    Thank you for being a loyal user of Yahoo Messenger for BlackBerry smartphones. Unfortunately, as of March 18, 2016, this app will no longer be supported.

    You still have some time before the app will stop working, but you might want to switch to a new instant messaging app now so that you aren't left in the lurch.

    Check BlackBerry World for other instant messaging options, like BBM.

    Download BBM now
    View alternative options for instant messaging

  • Facebook

    Facebook

    As of March 31st, 2016 an update to the Facebook application will be required.

    The current Facebook application will cease to work on BlackBerry smartphones running BlackBerry OS and BlackBerry 10. Those wishing to continue using Facebook are encouraged to move to the web-based experience which will provide the most feature rich alternative. To transition to the web based experience, users should visit BlackBerry World on their device and apply the available update for the Facebook application at the following links:

     

    For more details about the update click here to view our knowledge base article.

  • Google Talk

    Google Talk

    Thank you for being a loyal user of Google Talk for BlackBerry smartphones. Unfortunately, as of March 18, 2016, this app will no longer be supported.

    You still have some time before the app will stop working, but you might want to switch to a new instant messaging app now so that you aren't left in the lurch.

    Check BlackBerry World for other instant messaging options, like BBM.

    Download BBM now
    View alternative options for instant messaging