PRIV support

Knowledge Base Support

See the latest Knowledge Base articles for the PRIV and BlackBerry apps for Android™ .

Priv - TOP 5 expert suggested Knowledge Base articles

Priv - Most recent Knowledge Base articles

Visit the BlackBerry Knowledge Base to view more articles.

BlackBerry Powered By Android - Category

Apps By BlackBerry for Android - Category

Reload your device software

To view troubleshooting steps for reloading your device software click here.


official support blog

View the latest BlackBerry Help Blog posts:

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Google Play and Google App Support

For support with apps downloaded from Google Play click here.

To view the current status for popular Google apps click here.

Still having Difficulty?

1-year technical support included
Get help from the experts at BlackBerry, with 24x7 support included for one year after the purchase of your PRIV
US/CAN – 1-866-533-8067
UK – 0800 141 3330

Does your BlackBerry smartphone need a health assessment? Are you considering a repair?

The BlackBerry® Virtual Expert diagnostics application is a simple self guided diagnostics app brought to you by BlackBerry. A series of hardware tests guides you to a test results summary. Just scan the barcode to the right to get the app free!

online support

on device support

To get help using your PRIV, simply click the BlackBerry Help icon.


Chat with friends on Android, BlackBerry and iPhone.