Report an Issue
If you suspect you have discovered a security issue in a BlackBerry product, please let us know by filling out the form below.
You may be experiencing a problem that appears to be security-related but isn't due to malware or a vulnerability in BlackBerry products. Review the solutions to common problems below. If you find the answer here, you don't need to submit a security issue.
SMS, BBM™ or email messages claiming to be from RIM or BlackBerry
How do I find my lost or stolen BlackBerry smartphone?
How do I change the password on my BlackBerry smartphone?
How do I reset a forgotten password for a work/enterprise smartphone?
How do I reset a forgotten password for my personal smartphone?
How do I reset my BlackBerry ID password?
How do I reset my BlackBerry Email account password?
How to password protect and secure the BlackBerry PlayBook tablet ?
What do I do if I get a "User ID and password are invalid" error message?
How do I get my BlackBerry® Internet Service user name and password?
How do I remove an IT policy from a BlackBerry smartphone?
How do I delete all data or all data and applications on my BlackBerry smartphone?
What steps should I take before buying or selling a previously owned BlackBerry smartphone?
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